In line with our commitment to enhancing consumer experience and ensuring prompt resolution of issues, Edo State Electricity Regulatory Commission (EDERC) is pleased to announce the launch of our new online complaint portal. This portal provides electricity consumers in Edo State with a convenient platform to lodge complaints, report service issues, and seek assistance from our regulatory team.Details:
- Easy Accessibility: The online complaint portal is accessible through our website, allowing consumers to submit complaints anytime, anywhere, using their computer or mobile device. This accessibility ensures that consumers can reach out to us conveniently, without the need for physical visits or phone calls.
- Streamlined Process: Our online complaint portal features a user-friendly interface and a streamlined process for submitting complaints. Consumers can provide details about their complaint, upload relevant documents or evidence, and track the status of their complaint in real-time, ensuring transparency and accountability in the resolution process.
- Prompt Response: Upon receiving a complaint through the online portal, our regulatory team promptly reviews the issue and initiates the necessary actions to resolve it. We are committed to providing timely responses and solutions to consumer complaints, ensuring that their concerns are addressed effectively.
- Feedback Mechanism: The online complaint portal also serves as a feedback mechanism, allowing consumers to receive updates on the status of their complaints and provide feedback on the resolution process. This two-way communication helps us improve our services and better meet the needs of electricity consumers in Edo State.
- Consumer Empowerment: By launching this online complaint portal, EDERC aims to empower electricity consumers in Edo State, giving them a voice and a platform to raise their concerns and hold electricity providers accountable for service delivery. We encourage all consumers to utilize the portal to report any service issues they encounter promptly.
At EDERC, we remain committed to promoting consumer rights, ensuring service quality, and fostering a transparent and accountable electricity sector in Edo State. The launch of our online complaint portal is a significant step towards achieving these objectives, and we look forward to serving consumers better through this innovative platform. Visit our website to access the online complaint portal and submit your complaints today.
